Background

When patients are diagnosed with brain cancer, they're placed on a standard regimen of medications.

Patients often struggle to remember to take these medications because they suffer from cognitive issues like memory loss.

Poor adherence to medications often leads to poor health outcomes.

Problem #1

Patients struggle to remember to take their medications on-time.

"I don’t always remember to reference the paper calendar, so I often forget to take my  meds."

Sarah, Age 47

Sarah, 47, Patient

"It’s scary to leave it in his hands. I don’t think he’ll remember to take the meds on his own."

Dean, Age 32

Dean, 32, Son & Caregiver

"My neighbor was a helpful reminder, she called me almost every day. If not for her, I would not be as consistent."

Jill, 58, Patient

Problem #2

Patients often don’t remember if they took their medication or not.

"I sometimes forget if I took my oral chemo and take it again by accident or not take it at all."

Henry, Age 55

Patient

"Sometimes, I dig through the trash to look for the opened oral chemo packet to check if I took it."

Lisa, Age 37

Patient

"I’m pretty sure I threw up my oral chemo med a few times because I forgot to take Ondansetron. I don’t always remember if I took it or not."

Billy, Age 57

Patient

About Frank

Frank has a brain cancer diagnosis and doesn't have a caregiver to help him. At the doctor's office, the nurse created a paper calendar with all of his daily meds.

He references this calendar to take his medications but often forgets. He has a neighbor who will call him from time to time to remind him. Last week, he threw up his chemo med because he forgot to take his anti-nausea medication, Ondansetron, first.

User Testing

After brainstorming ideas, I decided to test a design solution where we would send an SMS reminder to patients. The SMS will then link them to an in-app experience where they will see a medication checklist.

Approach
Use Cases Tested
3 Caregivers, 2 Patients

Insights

Liked the SMS reminders but needs it to be for specific times, not a period of time.
Overall layout feels busy.
Missing a sense of “today”.
Not likely to use the “skip” function.

Final Design

Based on the insights, I changed the SMS text message so that it would be sent for each medication time and simplified the checklist. Using imagery and text, I emphasized the concept of "right now" and took away any elements that would distract the user.

Illustrations

To help users focus in on what meds they need to take in a given moment, I created illustrations that represented the times of day. As the day passed, the illustrations also changed.

Animation

When users have taken all of their medications, they will see a celebratory confetti animation.  

Prototype

Results

98% of surveyed participants found SMS reminders helpful.

On average, users engaged with the checklist 5 out of 7 days per week.